Refund policy

Custom Orders – No Returns

All products are made to order. All sales are final on custom items, including signs, banners, stickers, apparel, and printed materials.

We do not accept returns or issue refunds for:

  • Customer-approved designs

  • Incorrect selections (size, color, material, quantity)

  • Customer-provided artwork errors

  • Minor variations in color, placement, or finish within industry standards

Proof Approval = Authorization to Print

Where a mockup or proof is provided, customer approval constitutes final authorization for production.

By approving a proof, you confirm that all details are accurate, including:

  • Layout and design

  • Spelling and content

  • Colors and sizing

  • Material specifications

Once approved, the order cannot be changed, canceled, or refunded.

Defects, Damage, or Incorrect Items

If you receive a defective, damaged, or incorrect item, you must notify us within 5 business days of delivery at orders@slopesign.com.

Claims must include:

  • Order number

  • Description of the issue

  • Clear photos of the product

If verified, we will, at our sole discretion:

  • Remake the item, or

  • Issue a refund if a replacement is not feasible

Order Changes & Cancellations

Orders may only be modified or canceled prior to proof approval or production.
Once production has started, all orders are final and non-cancellable.

Exchanges

We do not offer exchanges on custom products.

Refunds

Refunds are only issued for verified defects or fulfillment errors.
If approved, refunds will be issued to the original payment method within 5–10 business days.

Limitation of Liability

Slope Sign LLC is not responsible for:

  • Errors approved in customer proofs

  • Improper installation, use, or application of products

  • Indirect, incidental, or consequential damages

Contact

For all order-related inquiries:
orders@slopesign.com