Terms of service

OVERVIEW

Welcome to Slope Sign. The terms “we,” “us,” and “our” refer to Slope Sign LLC. We operate this website and online store to provide custom signage, printed materials, apparel, and related products and services (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

You represent that you are at least the age of majority and that all information you provide is accurate and complete. You are responsible for all activity under your account.

SECTION 2 – CUSTOM PRODUCTS & PROOF APPROVAL

Custom Manufacturing

All products are made to order based on customer specifications and approved artwork.

Proof Approval = Final Authorization

Where a mockup or proof is provided, approval constitutes final authorization for production.

By approving a proof, you confirm:

  • All spelling, layout, and content are correct

  • Colors, sizing, and materials are correct

  • Design placement and proportions are approved

Once approved:

  • Orders cannot be changed, canceled, or refunded

  • Slope Sign is not responsible for any errors in approved proofs

SECTION 3 – PRODUCT REPRESENTATION

Product images are for reference only. Variations may occur due to:

  • Screen displays

  • Material differences

  • Production processes

Minor variations are industry standard and not defects.

SECTION 4 – ORDERS & ACCEPTANCE

Orders are offers to purchase and may be accepted or declined at our discretion.

Orders are not accepted until:

  • Payment is processed

  • Production is initiated

We may cancel or limit orders for any reason, including pricing errors or suspected fraud.

SECTION 5 – PRICING & PAYMENT

Prices are subject to change without notice and do not include applicable taxes or shipping.

You agree:

  • Payment details are accurate and authorized

  • You are responsible for all charges incurred

SECTION 6 – SHIPPING & RISK OF LOSS

Delivery dates are estimates only.

We are not responsible for delays caused by carriers or external factors.

Risk of loss transfers to you once the order is delivered to the carrier.

SECTION 7 – RETURNS, REFUNDS & CLAIMS

No Returns on Custom Orders

All custom products are final sale and non-returnable.

Defects or Errors

You must report any defect, damage, or incorrect item within 5 business days of delivery.

If verified, we will:

  • Remake the item, or

  • Issue a refund at our discretion

Not Considered Defects

  • Minor color variations

  • Slight alignment differences

  • Standard production tolerances

SECTION 8 – CUSTOMER ARTWORK

You represent that you have all rights to submitted artwork.

You agree to indemnify Slope Sign against any claims related to intellectual property infringement.

SECTION 9 – INTELLECTUAL PROPERTY

All content, designs, and materials are owned by Slope Sign or its licensors and may not be used without permission.

SECTION 10 – THIRD-PARTY SERVICES

Our store is powered by Shopify. We are not responsible for third-party systems or services.

SECTION 11 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Slope Sign shall not be liable for:

  • Errors in approved proofs

  • Improper installation or use

  • Indirect, incidental, or consequential damages

Maximum liability is limited to the amount paid for the order.

SECTION 12 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless Slope Sign from any claims arising from:

  • Your use of the Services

  • Your submitted content

  • Your violation of these Terms

SECTION 14 – CHARGEBACKS

You agree to contact us to resolve any issue before initiating a chargeback.

Filing a chargeback without providing an opportunity to cure:

  • Constitutes a breach of these Terms

  • May result in collections action

We reserve the right to submit all documentation to dispute chargebacks.

SECTION 15 – DISPUTE RESOLUTION & ARBITRATION

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, your order, or use of the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

Waiver of Jury Trial

You and Slope Sign waive any right to a jury trial or to participate in a class action.

Venue

Arbitration shall take place in Utah County, Utah, unless otherwise required by law.

Exceptions

Slope Sign may pursue claims in court for:

  • Intellectual property violations

  • Collection of unpaid balances

SECTION 16 – GOVERNING LAW

These Terms are governed by the laws of the State of Utah.

SECTION 17 – TERMINATION

We may suspend or terminate access to the Services at any time for violations of these Terms.

SECTION 18 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of those changes.

SECTION 19 – CONTACT INFORMATION

Slope Sign LLC
1742 S State St
Orem, UT 84097
Phone: (801) 426-6533
Email: orders@slopesign.com